By visiting and using thevirtualcollabbycy.com (hereinafter the “website”), you accept and agree to be bound by these Terms and Conditions including our Disclaimer and Privacy Policy posted on the website and incorporated herein by reference.
The term “you” refers to anyone who uses, visits and/or views the website. The Virtual Collab By CY LLC (“company”, “I”, “we” or “us”) reserves the right to amend or modify these terms and conditions in its sole discretion at any time without notice and by using the website, you accept those amendments. It is your responsibility to periodically check the website for updates.
Your continued use of the website after posting of any changes to our Terms and Conditions constitutes your acceptance of those changes and updates. You must not access or use the website if you do not wish to be bound by these Terms and Conditions.
INTENDED AGE
All information and content on this website are intended for individuals over the age of 18. Children, as defined in our Privacy Policy, are prohibited from using this website.
PRIVACY POLICY
We are dedicated to respecting the privacy of your personal information. Your acceptance of our Privacy Policy is expressly incorporated into these Terms and Conditions. Please review our Privacy Policy for more information.
DISCLAIMER
Your acceptance of our Disclaimer is expressly incorporated into these Terms and Conditions. Please review the Disclaimer for more information.
FULLFILLMENT POLICY
Refund Policy
Clients are eligible for a refund on a case-by-case basis, with partial refunds issued at our discretion depending on the circumstances.
Delivery Policy
Services are delivered in a timely, diligent, professional, and workmanlike manner; in accordance with the Agreement, in a manner consistent with best practices in the industry; and, in compliance with all applicable laws and regulations.
Cancellation Policy
Clients can cancel, terminate, postpone, or delay their agreement, in whole or in part, by with 14 days’ written notice to the other party. In the event of a cancellation, all work by Contractor will remain the property of Client. Upon cancellation, Client shall pay Contractor for the Services completed on a pro rata basis within 14 days of receipt of a detailed invoice sent via electronic or United States mail.
MANDATORY ARBITRATION AND GOVERNING LAW
You expressly waive any legal claims you may have now or in the future arising from or related to the website and our products/services. In the event of a dispute, claim, or controversy arising from or relating to your use of this website, the terms and conditions shall be construed in accordance with the laws of the state of New York, United States.
You agree to first resolve any disputes or claims through mandatory arbitration, and you consent to and submit to the jurisdiction and courts of New York, United States, without regard to conflict of law principles or where the parties are located at the time of the dispute.
You agree to bear the full cost of arbitration, to the extent permitted by law. Participation in arbitration in good faith is a condition precedent to pursuing any other legal or equitable remedies available, such as litigation or any other legal procedure. You also agree that if a legal claim is filed after the required arbitration, the prevailing party shall be entitled to recover reasonable attorney's fees and other legal costs.
INTELLECTUAL PROPERTY
All content on this website including but not limited to text, posts, logos, marks, graphics, files, materials, services, products, videos, audio, applications, computer code, designs, downloads and all other information here (collectively, the “Content”) is owned by us and is protected by copyright, trademark and other intellectual property and unfair competition laws with the exception of any content from others that we are lawfully permitted to use. You are granted a limited revocable license to print or download Content from the website for your own personal, non-commercial, non-transferrable, informational and educational use only while ensuring it’s not in violation of any copyright, trademark, and intellectual property or proprietary rights.
You agree not to copy, duplicate, steal, modify, publish, display, distribute, reproduce, store, transmit, post, create derivative works, reverse engineer, sell, rent or license any part of the Content in any way to anyone, without our prior written consent. You agree to abide by the copyright, trademark laws and intellectual property rights and shall be solely responsible for any violations of these terms and conditions.
USER CONTENT AND LAWFUL USE OF THE WEBSITE
For any Content or information that you upload, display, post, transmit, send, email or submit to us on the website or on any of our social media sites, you warrant that you are the owner of that Content or have express permission from the owner of those intellectual property rights to use and distribute that Content to us.
You grant us and/or our officers, employees, successors, shareholders, joint venture partners or anyone else working with us a royalty-free, perpetual, irrevocable, worldwide, non-exclusive right and license to identify you, publish, post, reformat, copy, distribute, display, edit, reproduce any Content provided by you on our website and on any of our social media sites for any purpose. You shall be solely liable for any damages resulting from any infringement of copyrights, trademark or other proprietary rights of any Content or information that you provide to us.
You agree not to upload, display, post, transmit, distribute, send, email or submit to us on the website or on any of our social media sites any information or Content that is-
(a) illegal, violates or infringes upon the rights of others,
(b) defamatory, abusive, profane, hateful, vulgar, obscene, libelous, pornographic, threatening,
(c) encourages or advocates conduct that would constitute a criminal offense, giving rise to civil liability or otherwise violate any law,
(d) distribute material including but not limited to spyware, computer virus, any kind of malicious computer software or any other harmful information that is actionable by law,
(e) any attempts to gain unauthorized access to any portion or feature of the website, and
(f) send unsolicited or unauthorized material or cause disruption in the operation of the website. You agree to use the website for lawful purposes only and shall be liable for damages resulting from the violation of any provision contained in these Terms and Conditions.
THIRD-PARTY LINKS
The website may contain links to third-party websites or resources for your convenience. We may serve as an affiliate for some of these third-party websites by offering or advertising their products or services on the website; however, we do not own or control these third-party websites. Once you click on a third-party link and leave this website, you are no longer bound by our terms and conditions.
You agree that we are not responsible or liable for the accuracy, content or any information presented on these third-party websites. You assume all risks for using these third-party websites or resources and any transactions between you and these third-party websites are strictly between you and the third party. We shall not be liable for any damages resulting from your use of these third-party websites or resources.
USE OF OUR PAID AND FREE PRODUCTS
On this website, we may provide free products for download as well as sell paid courses, programs, physical or digital products, and any other related materials (collectively, "products"). All of our products and/or services, including all content, are copyright protected under US and international copyright laws. You are granted a limited revocable license to print or download Content from our digital products for your own personal, non-commercial, non-transferrable, informational and educational use only while ensuring it’s not in violation of any copyright, trademark, and intellectual property or proprietary rights. Copying or storing our content for other than personal use is expressly prohibited without our prior written consent.
You acknowledge and agree that you have no right to share, modify, sell, edit, copy, reproduce, create derivative works of, reverse engineer, enhance or in any exploit our products. You cannot sell or redistribute any of our products, whether free or paid ones, without our express written consent. You agree to abide by the copyright, trademark laws and intellectual property rights and shall be solely responsible for any violations of these terms and conditions.
TERMINATION
We reserve the right in our sole discretion to refuse, remove, restrict your access, revoke and terminate your use of our website including any or all Content published by you or us at any time for any reason, without notice.
NO WARRANTIES
ALL CONTENT, INFORMATION, PRODUCTS AND/OR SERVICES ON THE WEBSITE ARE “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND INCLUDING THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PURPOSE, EXPRESS OR IMPLIED TO THE FULL EXTENT PERMISSIBLE BY LAW. COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONTENT, INFORMATION, MATERIALS, PRODUCTS AND/OR SERVICES PROVIDED ON THIS WEBSITE. COMPANY MAKES NO WARRANTIES THAT THE WEBSITE WILL PERFORM OR OPERATE TO MEET YOUR REQUIREMENTS OR THAT THE INFORMATION PRESENTED HERE WILL BE COMPLETE, CURRENT OR ERROR-FREE. COMPANY DISCLAIMS ALL WARRANTIES, IMPLIED AND EXPRESS FOR ANY PURPOSE TO THE FULL EXTENT PERMITTED BY LAW.
LIMITATION OF LIABILITY
You agree that under no circumstances, we and/or our officers, employees, successors, shareholders, joint venture partners or anyone else working with us shall be liable for any direct, indirect, incidental, consequential, equitable, special, punitive, exemplary or any other damages resulting from your use of this website including but not limited to all the content, information, products, services and graphics presented here.
You expressly agree that your use of the website is at your sole risk and that you are solely responsible for the accuracy of the personal and any information you provide, the outcome of your actions, personal and business results, and for all other use in connection with the website.
You also expressly agree that we and/or our officers, employees, successors, shareholders, joint venture partners or anyone else working with us shall not be liable to you for any damages resulting from 1) any errors or omissions on the website, delay or denial of any products or services, failure of performance of any kind, interruption in the operation and your use of the website, website attacks including computer virus, hacking of information, and any other system failures; 2) any loss of income, use, data, revenue, profits, business or any goodwill related to the website; 3) any theft or unauthorized access by third party of your information from the website regardless of our negligence; and 4) any use or misuse of the information, products and/or services offered here.
This limitation of liability shall apply whether such liability arises from negligence, breach of contract, tort or any other legal theory of liability. You agree that we provide no express or implied guarantees to you for the content presented here, and you accept that no particular results are being promised to you here.
INDEMNIFICATION
You agree to indemnify and hold the Company and/or its officers, employees, successors, shareholders, joint venture partners or anyone else working with us harmless from all losses, claims, damages, demands, actions, suits, proceedings or judgments, including costs, expenses and reasonable attorneys' fees ("Liabilities") assessed against or otherwise incurred by you arising, in whole or in part, from: (a) actions or omissions, whether done negligently or otherwise, by you, your agents, directors, officers, employees or representatives; (b) all your actions and use of the website including purchasing products and services; (c) violation of any laws, rules, regulations or ordinances by you; or (d) violation of any terms and conditions of this website by you or anyone related to you; e) infringement by you or any other user of your account of any intellectual property or other rights of anyone. The Company will notify you promptly of any such claims or liability and reserves the right to defend such claim, liability or damage at your expense. You shall fully cooperate and provide assistance to us if requested, without any cost, to defend any such claims.
WAIVER OF CLASS ACTIONS
You agree that any dispute arising from or related to this Agreement will be resolved solely between you and the Company. You waive your right to bring a class action against us and agree not to bring claims against us as a member of a class or as a representative.
ENTIRE AGREEMENT
These Terms and Conditions along with our Privacy Policy and Disclaimer constitute the entire agreement between you and us with respect to this website. It supersedes all prior or contemporaneous communications, discussions, negotiations or proposals we may have had with you whether electronic, oral or written.
A printed version of this entire agreement including the Privacy Policy and Disclaimer and of any notice given in electronic form shall be admissible in judicial or administrative proceedings with respect to this website to the same extent and given the same effect as other business contracts and documents kept and maintained in printed form.
SEVERABILITY
If any provision in these Terms and Conditions is deemed by a court, regulatory authority or other public or private tribunal of competent jurisdiction to be invalid or unenforceable, such provision is deemed to have been omitted from this Agreement. The remainder of this Agreement remains in full force and effect, and is modified to any extent necessary to give such force and effect to the remaining provisions, but only to such extent.
MODIFICATIONS
Company reserves the right, in its sole discretion and without notice, to (a) revise these Terms and Conditions; (b) modify the website and/or any services or products it offers; and (c) discontinue the website and/or products or services at any time. Any changes to these terms will take effect immediately. You agree to review these Terms and Conditions and any other online policies posted on the website on a regular basis to be aware of any changes. You agree to be bound by the revision if you continue to use or access the website after these modifications.
ACKNOWLEDGEMENT
By using any of our products, services or accessing the site, you acknowledge that you have read and agree to be bound by these terms and conditions.
CONTACT
For any questions, please contact us at hello@thevirtualcollabbycy.com.
TRAVEL SERVICES TERMS AND CONDITIONS
These Travel Services Terms and Conditions (“Terms”) govern travel-planning and booking services provided by **The Virtual Collab By CY LLC**, doing business as **The Virtual Collab By CY** (“Agency,” “we,” “us,” or “our”), a travel agency located in the State of New York.
By requesting or accepting our services, submitting a payment authorization, paying an invoice or deposit, or approving a reservation, you acknowledge that you have read, understood, and agreed to these Terms.
1. DEFINITIONS
**“Agency”** means The Virtual Collab By CY LLC, doing business as The Virtual Collab By CY.
**“Booking Services”** means travel research, planning, coordination, reservation, and booking services provided by the Agency.
**“Lead Traveler”** means the person who communicates with the Agency and submits or authorizes a booking on behalf of themselves and any other Travelers included in the same reservation.
**“Supplier”** means any independent third party that provides Travel Services, including airlines, hotels, cruise lines, tour operators, transportation companies, rental-car companies, travel-insurance companies, excursion providers, and destination-management companies.
**“Traveler”** means the Lead Traveler and every other person included in the same reservation or travel arrangement.
**“Travel Services”** means travel products and services furnished by Suppliers, including air transportation, cruises, accommodations, tours, excursions, activities, transfers, car rentals, and related travel services.
2. ACCEPTANCE ON BEHALF OF TRAVELERS
The Lead Traveler represents that they have authority to accept these Terms on behalf of every Traveler included in the reservation.
The Lead Traveler is responsible for:
* Sharing these Terms and all Supplier terms with every Traveler;
* Providing accurate information for every Traveler;
* Obtaining each Traveler’s agreement to the applicable terms, policies, and payment obligations;
* Reviewing all proposals, invoices, itineraries, confirmations, and travel documents; and
* Communicating all payment deadlines, changes, requirements, and notices to the other Travelers.
The Lead Traveler and each Traveler are responsible for reading and understanding these Terms before accepting Booking Services or Travel Services. Questions concerning these Terms must be submitted to the Agency in writing before booking.
3. ROLE OF THE AGENCY
The Agency provides travel-planning and Booking Services. Unless expressly stated otherwise in writing, the Agency does not own, operate, manage, control, or directly provide the Travel Services included in a reservation.
The Agency acts as an intermediary between Travelers and independent Suppliers. We assist with identifying, coordinating, and booking Travel Services based on information provided by the Traveler.
We may correct typographical errors, inaccurate descriptions, pricing errors, or other mistakes in a quote, proposal, invoice, itinerary, or reservation. If a material error is discovered after booking, we will notify the Lead Traveler as soon as reasonably possible.
4. INDEPENDENT SUPPLIERS
Suppliers are independent businesses operating under their own terms, conditions, cancellation policies, schedules, and management.
By authorizing a booking, the Traveler consents to the use of the Suppliers identified in the proposal, invoice, confirmation, or itinerary. All tickets, confirmations, receipts, vouchers, and other travel documents are subject to the applicable Supplier’s terms and conditions.
Travelers are responsible for reviewing and complying with Supplier requirements, including payment deadlines, check-in requirements, baggage restrictions, identification requirements, codes of conduct, and cancellation policies.
A violation of Supplier terms may result in denied boarding, denied entry, removal from Travel Services, cancellation of a reservation, or forfeiture of amounts paid. The Traveler is responsible for any fees, damages, or penalties caused by the Traveler’s violation of Supplier terms.
The Agency is not responsible for a Supplier’s:
* Acts, errors, omissions, negligence, or misconduct;
* Failure to provide Travel Services;
* Schedule or itinerary changes;
* Cancellations, delays, overbooking, or service interruptions;
* Bankruptcy, insolvency, or cessation of operations;
* Failure to comply with applicable laws;
* Loss of or damage to baggage or personal property; or
* Failure to provide a refund, credit, or other remedy.
Supplier promotions, amenities, offers, and incentives are subject to availability and may be modified or withdrawn without notice.
5. QUOTES, PRICING, AND INCLUDED SERVICES
Quoted prices are based on the specific inclusions identified in writing and are subject to availability and change until the reservation is confirmed and all required payments have been processed.
Unless expressly included in writing, prices do not include:
* Passport or visa fees;
* Airport, port, customs, immigration, security, or government charges;
* Baggage, seat-selection, or upgrade fees;
* Meals, beverages, alcohol, or minibar charges;
* Gratuities;
* Resort, destination, cleaning, energy, or parking fees;
* Excursions, tours, or activities;
* Ground transportation, taxis, transfers, or porterage;
* Medical care, testing, vaccinations, or medications;
* Travel insurance;
* Personal purchases; or
* Any other item not specifically listed as included.
Pricing may change because of availability, Supplier price adjustments, taxes, fuel surcharges, exchange-rate fluctuations, or other circumstances outside the Agency’s control.
6. PROFESSIONAL PLANNING AND SERVICE FEES
The Agency may charge professional fees for travel research, itinerary development, consultation, booking, group coordination, changes, cancellations, or other services.
Unless otherwise stated in writing, Agency professional fees are separate from the cost of Travel Services and are nonrefundable once the related service has been performed.
Any applicable professional fees will be disclosed before being charged.
7. RESERVATIONS AND PAYMENTS
The Traveler authorizes the Agency and, when applicable, the Supplier to charge the payment method provided for approved Travel Services and Agency fees.
A reservation is not confirmed until:
1. All required Traveler information has been received;
2. Any required authorization has been completed;
3. The required deposit or payment has been successfully processed; and
4. Written confirmation has been issued.
Travelers must make payments by the deadlines provided in their invoice, proposal, itinerary, or Supplier documentation. The Agency is not required to issue a separate payment reminder.
If a payment is late or declined, the Supplier or Agency may cancel all or part of the reservation. Late payment may result in price increases, penalties, loss of availability, cancellation, or forfeiture of prior payments.
Travelers are responsible for any foreign-transaction fees, bank charges, currency-conversion charges, or exchange-rate differences associated with their payments.
8. TRAVELER INFORMATION AND DOCUMENT REVIEW
Travelers must provide complete and accurate information. Each Traveler’s name must match the name appearing on the government-issued identification or passport that will be used for travel.
Immediately after receiving a quote, invoice, confirmation, itinerary, or other travel document, the Lead Traveler must verify:
* Legal names and dates of birth;
* Travel dates and destinations;
* Flight, cruise, hotel, and transportation details;
* Room or cabin categories;
* Payment amounts and deadlines;
* Cancellation and change policies; and
* Any requested accommodations or special services.
Errors must be reported to the Agency in writing immediately. The Agency is not responsible for additional costs caused by inaccurate information supplied by a Traveler or a Traveler’s failure to review documents promptly.
9. CHANGES AND CANCELLATIONS BY THE TRAVELER
All requested changes and cancellations must be submitted to the Agency in writing.
Changes and cancellations are subject to Supplier policies and may result in:
* Supplier change or cancellation fees;
* Fare or price increases;
* Loss of deposits or prior payments;
* A difference in the cost of replacement arrangements; and
* An Agency change or cancellation fee of **$50 per booking**, unless another amount was disclosed in writing.
Agency fees already earned for services performed remain nonrefundable unless otherwise required by law.
Payments for Travel Services are refundable only to the extent allowed by the applicable Supplier’s terms or applicable law. Unused or partially used Travel Services may be nonrefundable.
Changing one portion of an itinerary may affect the price or availability of other portions of the booking.
10. CHANGES OR CANCELLATIONS BY A SUPPLIER
Suppliers may change or cancel flights, accommodations, cruises, tours, activities, transfers, or other Travel Services.
When notified of a material Supplier change, the Agency will make reasonable efforts to communicate available options to the Lead Traveler. Any refund, credit, rebooking, or replacement service will be governed by the Supplier’s policies and applicable law.
Nothing in these Terms limits any non-waivable refund or consumer-protection right available under federal, state, or local law.
When applicable, airline passengers may have a legal right to a refund when an airline cancels or significantly changes a flight and the passenger does not accept alternative transportation or a travel credit.
11. NO-SHOWS AND UNUSED SERVICES
Failure to arrive, check in, board, or participate at the required time is considered a “no-show.”
A no-show may result in cancellation of the remaining itinerary and forfeiture of up to the entire cost of the affected Travel Services. No-show policies are determined by the applicable Supplier.
The Agency is not responsible for refunds or replacement arrangements when a Traveler misses a Travel Service because of lateness, insufficient travel documentation, denied entry, personal circumstances, or failure to follow Supplier instructions.
12. REFUNDS
Refund requests must be submitted to the Agency in writing and must include relevant documentation.
Refund eligibility and processing times are generally controlled by the applicable Supplier and applicable law. The Agency cannot guarantee that a Supplier will approve a refund or specify how quickly an approved refund will be processed.
The Agency will remit any refund it receives on a Traveler’s behalf, less any properly disclosed and legally permitted amounts, to the original payment method when reasonably practicable.
Agency professional fees are separate from Supplier charges and generally remain nonrefundable once the applicable work has been performed.
13. CHARGEBACKS AND PAYMENT DISPUTES
Travelers agree to contact the Agency in writing and make a good-faith effort to resolve a billing or service dispute before initiating a chargeback, when reasonably possible.
Travelers must not submit a knowingly false, fraudulent, or misleading chargeback. If a chargeback is filed for Travel Services that were properly authorized and provided or for a nonrefundable service properly disclosed at the time of purchase, the Agency may submit documentation contesting the chargeback and may seek recovery of legally recoverable costs.
Nothing in this section limits a Traveler’s rights under applicable credit-card, banking, or consumer-protection laws, including the right to dispute fraudulent charges or charges for services not provided.
14. ACCOMMODATIONS
Accommodation availability is not guaranteed until confirmed.
Hotels, resorts, villas, and other properties may require nonrefundable and nontransferable deposits. The applicable terms will be communicated through the proposal, confirmation, invoice, or Supplier documentation.
Requests involving bed types, adjoining rooms, views, floor locations, accessibility features, early check-in, late checkout, or other preferences are requests only unless expressly guaranteed in writing by the Supplier.
Amenities such as elevators, air conditioning, pools, restaurants, fitness facilities, and Wi-Fi may be unavailable or temporarily out of service. Any reimbursement relating to a property or its amenities is determined by the property or Supplier.
15. AIR TRAVEL
Airline tickets may be nonrefundable, nontransferable, and subject to restrictions. Airlines commonly treat a name change as a cancellation and rebooking.
Travelers are responsible for confirming:
* Flight schedules and terminals;
* Check-in and boarding deadlines;
* Baggage and carry-on allowances;
* Seat assignments;
* Passport, visa, and identification requirements; and
* Any health or entry requirements.
Seats, including seats previously selected or purchased, may be changed by an airline. The Agency cannot guarantee that Travelers will be seated together or in a specific location.
The Agency is not responsible for airline schedule changes, delays, cancellations, missed connections, aircraft changes, baggage issues, equipment problems, weather disruptions, or additional costs arising from an airline’s acts or decisions.
Travelers should reconfirm flight details directly with the airline before departure and throughout the trip.
16. CRUISES
Cruise reservations are subject to the cruise line’s passenger contract, health and safety policies, identification requirements, payment deadlines, and cancellation terms.
Cruise lines may change ports, routes, schedules, ships, cabins, or activities. A missed port or itinerary change does not automatically entitle a Traveler to a refund.
Travelers are responsible for arriving at the embarkation port by the cruise line’s required check-in time and for having all required documentation. Missing the ship may result in cancellation without refund and significant additional expenses.
17. TRAVEL INSURANCE
The Agency strongly recommends that every Traveler purchase comprehensive travel insurance promptly after making the initial trip payment.
Depending on the policy selected, travel insurance may provide coverage for certain trip cancellations, interruptions, delays, baggage losses, medical emergencies, emergency evacuation, or other covered events.
Coverage varies by policy. Travelers are responsible for reviewing the policy’s coverage, limitations, exclusions, deadlines, and preexisting-condition requirements.
Purchasing insurance does not guarantee that a claim will be approved. Claims are evaluated solely by the insurance provider under the terms of the policy.
If a Traveler declines travel insurance, the Traveler accepts the risk of financial loss resulting from cancellation, interruption, illness, injury, delay, emergency, or another event not covered by a Supplier.
The Agency is not an insurer and is not responsible for an insurer’s coverage decision or denial of a claim.
18. PASSPORTS, VISAS, AND TRAVEL DOCUMENTS
Travelers are solely responsible for obtaining and carrying all required documentation, including:
* Valid passports;
* Visas or travel authorizations;
* Government-issued identification;
* Proof of citizenship or residency;
* Consent documents for minors;
* Vaccination or health documentation; and
* Any documents required by a destination, transit country, or Supplier.
Passport-validity requirements vary by destination. Some countries require a passport to remain valid for a specified period after the planned return date. Travelers must verify the rules for every destination and transit point.
For domestic air travel in the United States, Travelers are responsible for carrying identification accepted by the Transportation Security Administration.
The Agency may provide general information or links as a courtesy, but such information is not legal advice or a guarantee of entry. Requirements can change without notice.
No refund is guaranteed when a Traveler is denied boarding or entry because of missing, expired, inaccurate, or insufficient documentation.
19. ENTRY RESTRICTIONS AND CRIMINAL RECORDS
Countries may deny or restrict entry based on criminal history, prior immigration violations, passport status, citizenship, health status, or other circumstances.
The Agency does not investigate Travelers’ personal histories. Each Traveler is responsible for determining whether they are eligible to enter or transit through a destination.
Denied entry does not automatically entitle a Traveler to a refund or justify a chargeback.
20. HEALTH, MEDICAL CONDITIONS, AND TRAVEL ADVISORIES
Travelers are responsible for reviewing current health notices, government travel advisories, entry rules, and Supplier requirements before and during travel.
Requirements may change at any time and may include health forms, vaccinations, medical testing, screening, quarantine, insurance, or other documentation.
Travelers should consult an appropriate healthcare professional regarding medical fitness for travel, vaccinations, prescriptions, and destination-specific health risks.
The Agency does not provide medical advice and is not responsible for illness, injury, quarantine, denied boarding, denied entry, or additional expenses associated with health conditions or changing requirements.
Travelers should review current information from authoritative sources, including:
* U.S. Department of State: https://travel.state.gov/
* Centers for Disease Control and Prevention: https://wwwnc.cdc.gov/travel
* Transportation Security Administration: https://www.tsa.gov/travel
21. DISABILITIES AND SPECIAL NEEDS
Travelers requiring mobility assistance, disability accommodations, dietary accommodations, medical equipment, or other support must notify the Agency in writing before booking.
The Agency will make reasonable efforts to communicate accommodation requests to Suppliers. However, accommodations are provided and controlled by Suppliers and cannot be guaranteed unless confirmed by the Supplier.
Accessibility standards and services may differ significantly outside the United States. Travelers should evaluate whether the destination, transportation, and accommodations are appropriate for their individual needs.
Travelers using service animals must comply with all Supplier and destination requirements and provide required documentation.
22. FOOD ALLERGIES AND DIETARY REQUIREMENTS
Travelers with food allergies or dietary requirements must notify the Agency before booking and must communicate those requirements directly to relevant Suppliers during travel.
The Agency will make reasonable efforts to communicate advance requests but cannot guarantee that a Supplier will prevent cross-contact, accommodate a dietary requirement, or provide allergen-free meals.
Each Traveler remains responsible for taking appropriate precautions, carrying necessary medications, and seeking professional medical guidance.
23. TRAVELER CONDUCT
Travelers are responsible for their conduct and for damage, loss, fines, or expenses caused by their acts or omissions.
A Supplier may refuse service, remove a Traveler, or require a Traveler to leave or disembark if the Supplier reasonably believes the Traveler:
* Presents a danger to themselves or others;
* Engages in abusive, threatening, discriminatory, harassing, disruptive, illegal, or unsafe conduct; or
* Fails to follow a lawful rule, procedure, or instruction.
A Traveler removed from Travel Services is responsible for all resulting accommodation, transportation, legal, medical, and other expenses and may not be entitled to a refund.
To the fullest extent permitted by law, the Traveler agrees to indemnify and hold the Agency harmless from third-party claims, damages, or expenses arising from the Traveler’s unlawful, negligent, or willful misconduct.
24. BAGGAGE AND PERSONAL PROPERTY
Travelers are responsible for their baggage, valuables, travel documents, and personal property.
The Agency is not responsible for lost, stolen, delayed, confiscated, or damaged property. Claims relating to baggage or personal property must be directed to the applicable Supplier, insurer, or authority.
Travelers should not place medication, passports, money, jewelry, keys, or other essential or valuable items in checked baggage.
25. RISK ACTIVITIES
Certain activities may involve a risk of injury, illness, disability, property damage, or death. Examples may include water sports, hiking, skiing, diving, zip-lining, animal encounters, adventure tours, and other physically demanding or hazardous activities.
Each Traveler voluntarily decides whether to participate and is responsible for assessing their health, abilities, training, and comfort level.
To the fullest extent permitted by law, the Traveler assumes the inherent risks associated with voluntary participation in such activities. Suppliers may require a separate liability waiver.
The Agency does not operate or control these activities and is not responsible for a Supplier’s acts, omissions, equipment, instructions, or safety practices.
26. RESTRICTED AND HAZARDOUS MATERIALS
Travelers are responsible for understanding and complying with laws and Supplier rules concerning prohibited or restricted items, including:
* Firearms, ammunition, weapons, and explosives;
* Flammable, corrosive, radioactive, or hazardous materials;
* Lithium batteries;
* Prescription and nonprescription medications;
* Controlled substances;
* Alcohol and tobacco;
* Plants, food, soil, and animal products; and
* Cultural artifacts or protected materials.
Products permitted in one jurisdiction may be restricted or illegal in another. Travelers should consult the applicable airline, transportation provider, customs authority, and destination government before traveling with a questionable item.
27. FORCE MAJEURE AND EVENTS BEYOND THE AGENCY’S CONTROL
The Agency is not responsible for delay, interruption, cancellation, or inability to perform caused by events beyond its reasonable control, including:
* Severe weather or natural disasters;
* Fire, flood, earthquake, or volcanic activity;
* War, terrorism, civil unrest, or political instability;
* Strikes or labor disruptions;
* Epidemics, pandemics, or public-health emergencies;
* Government orders, border closures, or travel restrictions;
* Transportation or infrastructure failures;
* Supplier insolvency or cessation of operations; or
* Any similar event outside the Agency’s reasonable control.
If such an event affects a booking, the Agency will make reasonable efforts to assist with available Supplier options. Refunds, credits, changes, or replacements remain subject to Supplier terms and applicable law.
Travelers are responsible for additional costs associated with alternate transportation, accommodation, meals, medical care, or other arrangements unless those costs are covered by a Supplier or insurance policy.
28. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, THE AGENCY IS NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, NEGLIGENCE, MISCONDUCT, DELAYS, CANCELLATIONS, OR FAILURES OF ANY SUPPLIER OR OTHER THIRD PARTY.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE AGENCY WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST ENJOYMENT, LOST PROFITS, OR LOSS OF OPPORTUNITY, ARISING FROM BOOKING SERVICES OR TRAVEL SERVICES.
IF THE AGENCY IS FOUND LIABLE FOR A CLAIM, THE AGENCY’S TOTAL LIABILITY WILL NOT EXCEED THE PROFESSIONAL FEES OR COMMISSIONS ACTUALLY RECEIVED BY THE AGENCY FOR THE BOOKING GIVING RISE TO THE CLAIM, EXCEPT WHERE A DIFFERENT LIMIT IS REQUIRED BY LAW.
Nothing in these Terms excludes liability that cannot legally be excluded or limited.
29. COMPLAINTS AND DISPUTE RESOLUTION
Travelers should report a problem arising during travel to the applicable Supplier immediately and should also notify the Agency as soon as reasonably possible. Delaying notice may limit the Supplier’s or Agency’s ability to assist.
Before commencing formal legal proceedings, the Traveler and Agency agree to attempt in good faith to resolve the dispute through written communication for at least 30 days after written notice of the dispute is received.
If the dispute is not resolved, either party may pursue any remedy available under applicable law.
30. GOVERNING LAW AND VENUE
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.
To the extent permitted by law, any court proceeding arising from these Terms or the Agency’s Booking Services must be brought in a state or federal court having jurisdiction in the State of New York and in the county where the Agency maintains its principal place of business.
Nothing in this section prevents a consumer from exercising a non-waivable right or remedy available under applicable law.
31. WEBSITE AND ELECTRONIC COMMUNICATIONS
Travelers consent to receive proposals, invoices, confirmations, itineraries, disclosures, and other travel-related communications electronically.
Electronic acceptance, payment authorization, clicking an acceptance box, or payment toward a reservation may serve as acceptance of these Terms to the extent permitted by law.
Travelers are responsible for maintaining an accurate email address and telephone number and for monitoring communications concerning their reservations.
32. PRIVACY
The Agency may collect and share Traveler information reasonably necessary to research, arrange, and administer travel, including names, dates of birth, contact information, passport details, payment information, accessibility requests, and other booking information.
The Agency may share necessary information with Suppliers, host-agency partners, payment processors, insurers, and other service providers involved in fulfilling the booking.
Travelers should review the Agency’s separate Privacy Policy for additional information regarding the collection and use of personal information.
33. GENERAL PROVISIONS
**Amendments.** The Agency may update these Terms from time to time. The version accepted at the time of booking will generally govern that booking unless the parties agree otherwise in writing or a change is required by law.
**Assignment.** A Traveler may not assign rights or obligations under these Terms without the Agency’s prior written consent.
**No Waiver.** Failure to enforce a provision does not waive the right to enforce it later.
**Severability.** If any provision is found invalid or unenforceable, it will be modified or enforced to the fullest extent permitted by law, and the remaining provisions will remain effective.
**No Partnership.** These Terms do not create an employment, partnership, joint-venture, or fiduciary relationship between the Traveler and Agency.
**Notices.** Formal notices must be sent in writing to hello@thevirtualcollabbycy.com or to 2918 Avenue I PMB 1267 Brooklyn, NY 11210.
**Entire Agreement.** These Terms, together with the applicable proposal, payment authorization, invoice, itinerary, booking confirmation, and incorporated Supplier terms, constitute the agreement between the Traveler and Agency regarding the booking.
If a provision in a booking-specific written agreement directly conflicts with these Terms, the booking-specific provision will control for that booking.
34. ACKNOWLEDGMENT
By submitting a payment authorization, paying a deposit or invoice, approving a booking, or electronically accepting these Terms, the Lead Traveler confirms that:
* They have read and understood these Terms;
* They accept these Terms for themselves and each Traveler included in the booking;
* They understand that Suppliers impose separate terms and cancellation policies;
* They have reviewed or will review all travel documents promptly;
* They understand the recommendation to purchase travel insurance; and
* They have had an opportunity to ask questions before booking.
**The Virtual Collab By CY LLC**
Doing Business as The Virtual Collab By CY
New York, United States
Website: https://thevirtualcollabbycy.com/
Email: hello@thevirtualcollabbycy.com
Terms and Conditions
Get updates from TVC!
Stay connected !
You're all signed up! Keep your eyes on your inbox for your guide.
